DotDotPet - FAQs
Here to help
Can I return my goods?
We do all we can to ensure that all our products are of the highest standard, but if the product you received is damaged or isn’t what you order please contact us within 30 days of your order at email@example.com. We will not accept returns for opened or used goods please see our returns policy for more details.
When will my order arrive?
It is understandable that you are in a hurry to get your hands on our fantastic products. Standard delivery time is 3 working days. For an extra cost you can choose next day delivery.
Is there a delivery charge?
Our standard delivery charge is £3.95 for UK and €4 for EU deliveries. For orders over £30 you qualify for free delivery.
How to contact us
If for any reason you wish to contact us to discuss a DotDotPet product you can contact us via email at firstname.lastname@example.org.
If you want to stay up to date with all things DotDotPet you can follow us on our socials Instagram @dotdot.pet
Facebook @Dot Dot Pet
Are any of our products tested on animals?
All our cosmetic products are tested only on humans, absolutely no animal testing. To ensure our treats are as tasty as can be, some lucky family owned pups got to try them before launch.
How are your products sustainable?
At DotDotPet we do all we can to ensure we limit our environmental impact in the development and production of our products. Our towels are manufactured using Bamboo to limit cotton and polyester use. The Eco Towel range is manufactured from FSC materials and fully biodegradable in 75 days, in fully recyclable packaging. The main ingredient in our wellness treats is a by product of the human food chain, therefore reducing food waste.
What should I do if my animal has a reaction to one of your products?
Whilst we have done all we can to ensure our products are as safe as possible for all animals, reactions can occur. If you are at all worried please contact your vet immediately.
How do I bathe my dog?
Please refer to our step by step bathing guide which you can find here
How many treats can my dog have and are they suitable for all sizes of dog?
Please refer to the information on the product page which can be found here.
Still couldn't find what you were looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.